Terms of Service

Who you are dealing with

WinAPerk is a unit of GLD Innovations. Our Udyam registration number is UDYAM-AP-17-0084971, which is verifiable on the Ministry of MSME's public register.

We say that plainly because you are about to put our QR codes on your tables, and you are entitled to know exactly which business is behind them. Any agreement you make about WinAPerk is made with GLD Innovations.

What WinAPerk is, and is not

WinAPerk is software. We provide the game a guest plays and the dashboard an owner uses. We do not supply, fund, or hand over the reward itself. Every prize is chosen, stocked and given out by the venue.

Nothing on WinAPerk involves payment by a guest. Games are free to play, and no purchase is required to play or to win.

Money and tax

No money moves through this site. A guest never pays us and never pays the venue through WinAPerk, and we hold no card or bank details for anyone. Rewards are handed over at the counter, and any bill a guest settles is settled with the venue directly.

There is no setup fee. What a venue pays after that is a monthly amount that follows how much the games are actually used, so a quiet month costs less than a busy one. The exact figures are agreed with you in writing before you start, and we will not change them for you without telling you first.

We pay the taxes we owe in India on what we earn. We are not registered for GST, so we do not charge, add or collect GST on our fees, and no invoice from us will carry a tax component. If that changes we will update this page before it applies to you.

What a venue owes on the rewards it gives away, and on its own sales, is the venue's affair. We are not your accountant and nothing here is tax advice.

For guests

• The outcome of a game is decided by our server. Whether a game asks you to react quickly or simply reveals a result, you cannot change the outcome by playing differently.
• A voucher you win is single-use and belongs to the venue that issued it. It has no cash value, cannot be exchanged for money, and cannot be transferred or sold.
• When a voucher can be claimed is set by the venue, and the screen you are shown at the time is what applies. Some venues let you claim immediately; others only on a later visit.
• Vouchers expire. The expiry is shown to you when you win, and an expired voucher cannot be reinstated.
• Venues may limit how often one person can play. Attempting to defeat those limits, for example by using several numbers or devices to farm prizes, may mean your rewards are refused.
• The venue honours the reward, not WinAPerk. If a venue declines to hand over a prize you believe you won, raise it with the venue first; you may also write to us and we will look at what our records show.

For venue owners

• You are responsible for the prizes you configure and for honouring vouchers your venue has issued. Withdrawing a prize does not cancel vouchers already won.
• You are responsible for the accuracy of what you publish through WinAPerk, including prize descriptions and any terms you attach to them.
• You are responsible for your account and for the staff accounts you create. Keep credentials to yourself; anything done through your account is treated as done by you.
• Guest contact details captured at your venue are provided to you for running your own venue's retention. You must not sell them, pass them to third parties, or use them for anything the guest did not agree to.
• We may suspend an account that is being used unlawfully, that is being used to harm guests, or where fees agreed with us remain unpaid. Where the problem is non-payment we will tell you before guests are affected.

Availability

We aim to keep the service running but do not guarantee uninterrupted availability. The service may be unavailable during maintenance or because of a failure at a provider we depend on. If the service is down, guests cannot play and vouchers cannot be validated in the dashboard.

Limits of responsibility

WinAPerk is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, for lost profit or lost custom, or for a venue's decision to refuse a reward. Nothing here limits liability that cannot lawfully be limited.

Your data

How we handle personal data, and how to have yours erased, is set out in our Privacy Policy.

Changes and contact

We may update these terms. The date at the top shows when they last changed, and continued use after a change means the updated terms apply. These terms are governed by the laws of India.

Questions go to connect@winaperk.com.